1. When a behavior is followed by something pleasant, itis called _______________.a. shapingb. positive reinforcementc. negative reinforcementd. punishment
2. ___________ is accomplished by penalizing undesirablebehavior to eliminate it.a. Punishmentb. Positive reinforcementc. Negative reinforcementd. Extinction
3. If an employee exhibits an undesirable behavior, amanager can use ______________.a. extinction by removing the reinforcement thatmaintains that behaviorb. negative reinforcement to reduce the recurrence ofthat behaviorc. positive punishment to penalize that behaviord. negative punishment to reinforce the positive behavior
Contemporary OB issues
4. One of the major issues that is having a majorinfluence on managers’ jobs today is managing ____________.a. generational differencesb. personality differencesc. attitudesd. perceptions
5. Issues including appearance, technology, andmanagement style may cause conflicts and resentment for _______________.a. baby boomersb. Gen X workersc. Gen Y workersd. centurions
6. What can managers do to deal with workplacemisbehavior?a. ignore negative behaviorsb. pretend misbehaviors don’t existc. pay no attention to employee attitudesd. screen potential employees for certain personalitytraits
Scenarios and QuestionsForeach of the following, choose the answer that most completely answersthe question.
Why look at individualbehavior?
The New Supervisor (Scenario)
Davidis a new supervisor and has been assigned to supervise a group of manufacturingoperatives. As he begins his job, he observes the employees under hissupervision. These employees have been working for several years in thiscompany. The attitude of each employee is different.
7. One of the employees is an active participant in workteams, volunteers if she sees a need for a job to be done, and frequently makespositive comments about how much she appreciates the company. Her______________ shapes her attitude.a. job involvementb. organizational commitmentc. global commitmentd. organizational citizenship behavior
Attitudes
The New Supervisor (Scenario)
Davidis a new supervisor and has been assigned to supervise a group of manufacturingoperatives. As he begins his job, he observes the employees under hissupervision. These employees have been working for several years in thiscompany. The attitude of each employee is different.
8. One employee’s attitude is shaped heavily by hisbeliefs and knowledge of the company’s views of unions. David feels thisemployee centers on the ____________ component of his attitude.a. cognitiveb. behavioralc. affectived. practices
9. Two of David’s subordinates do not like each otherbecause of each other’s religious affiliations. The attitudes of theseemployees are based on the ______________ component of their attitudes.a. cognitiveb. behavioralc. affectived. practices
10. Two other employees do not work well together becauseof their opposing political affiliations. They are allowing the ______________component of their attitudes to control their attitude.a. cognitiveb. behavioralc. affectived. practices

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