This is a report on program and they are listed area of growth, analyze
this and write one page recommendations for the area of growth to
make the program better.
It is important to note that the admissions and onboarding processes are both set as the first
impression of the program for all applicants and upcoming students. This will set the tone for the
program and will affect the judgment and opinions about the program greatly, especially if
they’re still indecisive about whether or not this program is for them. As of right now, the
communication portion of the processes are lacking, leaving many students feeling anxious,
disconnected, and less determined. If this isn’t resolved, then it will seem as though Year Up is
not the supportive community that it claims to be. They will start to doubt their decision to join
the program. Their first impression will be damaged, and it will be the one that stays in their
How many students have dropped out because they felt unprepared or confused?
How many applicants didn’t/couldn’t follow through with the entire, intensive admissions
When students think of the admissions process, do they remember feeling stressed or
happy about their decision to join Year Up at that point of time? What is the feeling they
remember most when they think of the admissions process?
The process is extremely intensive, which is why applicants need a helping hand
throughout the entire way. Someone to check up on them.
Student anxiety during the first week of pre-o, orientation, and classes (how high was it?)
How many of them felt confident that they had turned in everything already and went
smoothly through the admissions process?
o “If I was missing something, would they email me or would I just be disqualified
without any notice?”
Applicants confusion during the admissions process?
o What should they turn in?
o What requirements do they have left?
o Are they missing anything?
o General questions such as financial aid?
How many applicants actually join the financial aid workshop and all?
o Most applicants are unable to join the scheduled zoom meetings because they
are working full-time
o Their busy schedules conflict with the zoom meetings.
o Time is of the essence! They are still not entirely dedicated to the program, but
we are already expected to have our schedule rearranged for them before even
starting the program
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